Terms of Service

1. The service

Bunkpost is reservation-management software for campgrounds, RV parks, and similar properties: a booking page for your guests, a reservation calendar, payments through your own Stripe account, and related tools. Bunkpost is a software provider only. We are not a party to any booking, we are not a hotelier, lodging provider, travel agent, payment processor, or merchant of record for your stays, and we do not own or operate your property. Every booking is a contract between you and your guest.

2. Fees

The service is currently free for Operators: no subscription and no per-booking charge to you. Bunkpost is paid by a booking fee charged to guests at checkout, shown to the guest as its own line item before payment. You authorize us to collect that fee through your connected Stripe account (as an application fee on the booking charge). The fee amount may change, and we may introduce optional paid plans or features, on at least 30 days’ notice to your account email. Booking fees are earned when a booking is made and are non-refundable except where we choose to refund them or the law requires it.

3. Card verification at signup

To keep fake and abusive accounts out, we ask for a payment card when an account is created and verify it with a $0 authorization through Stripe. The card is kept on file for verification only and is never charged under these Terms. If we ever introduce charges that would use it, we will tell you first and obtain your consent.

4. Payments and your Stripe account

Guest payments are processed by Stripe through a Stripe connected account that belongs to you. Your use of Stripe is governed by the Stripe Connected Account Agreement, including the Stripe Terms of Service. You — not Bunkpost — are the merchant of record for your bookings: charges to guests are made by you, payouts go to your bank account, and Stripe’s processing fees are yours.

You are responsible for the accuracy of everything you configure that determines what a guest pays: nightly rates, deposits, taxes and fees, promo codes, store and point-of-sale charges, rental prices, and refund amounts. If a guest is charged incorrectly because of how your account is configured or how your team uses it, resolving that charge — including any refund — is your responsibility. We will correct verified errors caused by a defect in the service, but our liability for such errors is limited as set out in Section 12.

5. Chargebacks and disputes

Payment disputes and chargebacks initiated by your guests are disputes against your Stripe account, and any resulting reversals and dispute fees are borne by you. We may provide booking records to help you respond, but we do not manage disputes for you and are not liable for their outcome. If a guest disputes a charge that included a Bunkpost booking fee and the dispute is lost, we are not obligated to return the booking fee to you or the guest, except where the law requires it.

6. Guests are your customers

You set your own policies — pricing, deposits, cancellations, waivers, rules, and conduct — and you are solely responsible for your relationship with your guests and for everything that happens at your property. Claims by guests arising from a stay, a cancellation, an injury, or your policies are between you and the guest. Guests using your booking page also agree to Bunkpost’s posted terms for guests, including the booking fee disclosed at checkout.

7. Taxes and legal compliance

You are responsible for determining, collecting, and remitting all taxes that apply to your bookings and sales — lodging, occupancy, sales, and any other tax — and for complying with the laws that apply to your business, including licensing, consumer protection, and card-surcharge rules. Bunkpost provides configuration fields for taxes and fees but does not calculate, file, or remit taxes for you and provides no tax advice.

8. Your data

As between you and Bunkpost, you own your business data and your guest records. You grant us the license needed to host, process, back up, and display that data to operate and improve the service. You are responsible for having the right to put data into the service (including guest personal information) and for your own use of guest data — for example, honoring guests’ marketing preferences. We make commercially reasonable backups, but the service is not your system of record for legal or accounting purposes; export and retain your own copies of records you rely on. On termination you may request an export of your data within 30 days, after which we may delete it.

9. Acceptable use, fraud, and security

You may not use the service for anything unlawful, deceptive, or abusive — including fictitious bookings, laundering payments, testing stolen cards, misrepresenting your business, evading the booking fee, interfering with the service’s operation, or attempting to access other tenants’ data. You are responsible for safeguarding your credentials and for all activity under your account, including your staff’s. We may suspend or terminate an account immediately, and may notify payment partners or law enforcement, where we reasonably suspect fraud or a violation of this section.

10. Availability

We work to keep the service fast and online, but it is provided without any uptime commitment or service-level agreement. The service may be unavailable due to maintenance, defects, failures of hosting, network, or payment providers, or events beyond our reasonable control, and features may change over time. We are not liable for losses caused by unavailability — including missed or lost bookings, lost revenue, or lost data — and you should keep the offline records your business needs to operate through an outage.

11. Warranty disclaimer

The service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, or secure.

12. Limitation of liability

To the fullest extent permitted by law: (a) Bunkpost will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost bookings, or lost data, even if advised of the possibility; and (b) Bunkpost’s total liability for all claims arising out of or relating to the service or these Terms will not exceed the greater of one hundred U.S. dollars ($100) or the booking fees Bunkpost actually received from bookings at your property in the three months before the event giving rise to the claim. Some jurisdictions don’t allow certain limitations, so parts of this section may not apply to you.

13. Indemnification

You will defend and indemnify Bunkpost against claims, damages, and costs (including reasonable attorneys’ fees) arising from: your bookings and guest relationships; events at your property; your policies, pricing, taxes, or charges; your data; your violation of law or of these Terms; or your or your staff’s misuse of the service.

14. Suspension and termination

You may stop using the service and close your account at any time. We may suspend or terminate your access at any time for a violation of these Terms, suspected fraud, legal risk, or extended inactivity — and otherwise on 30 days’ notice. Sections that by their nature should survive (including Sections 4–8 and 11–17) survive termination. Termination does not affect bookings already made between you and your guests, which remain your responsibility.

15. Changes to these Terms

We may update these Terms. The current version is always posted at this page with its version date. For material changes we will give at least 30 days’ notice to your account email or in the dashboard, and continued use of the service after the effective date constitutes acceptance. If you don’t agree to a change, stop using the service and close your account before it takes effect.

16. Governing law and disputes

These Terms are governed by the laws of the State of Maine, without regard to conflict-of-law rules. Any dispute arising out of or relating to these Terms or the service will be resolved exclusively in the state or federal courts located in Maine, and each party consents to their jurisdiction. Each party waives any right to a jury trial, and claims may be brought only on an individual basis, not as a class or representative action.

17. General

These Terms (with the policies they reference) are the entire agreement between you and Bunkpost about the service and supersede prior discussions. If a provision is unenforceable, the rest remains in effect; a failure to enforce is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be sent to your account email.

Contact

Questions about these Terms? Email hello@bunkpost.com.

Bunkpost Booking Technologies, a division of Frog Byte, LLC
5 Temple St #124
Kennebunkport, ME 04046